FAQs

FAQ

You can check out our size guide here. Our sizing is divided into Underwear and Bralette categories, so please scroll to the bottom of the page to find bralette sizing information.

We are unable to offer returns or refunds for underwear purchases due to hygiene reasons (except in case of faults). However, for sleepwear and bralettes, we do accept returns for store credit if initiated and received within 14 days of receiving your order. To request a return, please email our customer care team at hello@peachunderwear.co.

Please ensure that the items are returned to us in brand new, saleable condition with tags attached and in its original packaging, free from perfumes and strong scents. Please note that shipping fees are non-refundable, and only one return is accepted per order.

Please note: all sale items are non-refundable unless faulty and not eligible for exchange.

If you suspect that the item you received is faulty, please don't hesitate to reach out to us. Your satisfaction is our priority, and we want to address any concerns promptly. Please ensure you contact us within 30 days of receiving your order so we can assess the situation and resolve it for you as quickly as possible.

While we prioritise the swift processing and shipment of orders, we understand that sometimes changes are necessary. While we can't guarantee alterations once an order is placed, please feel free to email our customer care team at hello@peachunderwear.co with your request. We'll make every effort to accommodate your needs if possible.

For inquiries regarding your order, please reach out to our dedicated customer care team via email at hello@peachunderwear.co. We strive to respond promptly within 24-48 business hours, although during peak periods, it may take up to 72 hours for a reply. Our team is available to assist you from Monday to Friday (excluding Victorian public holidays) between 9:00 am and 5:00 pm AEST.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

We strive to process and ship orders within one business day of the order being placed. For Australian orders, Standard shipping typically takes between 2-6 business days, while Express post delivery is usually 1-3 business days. Please note that once we hand over your order to Australia Post, shipping times are out of our control. If you require expedited delivery, we recommend selecting Express shipping for the fastest delivery and better resolution in case of any issues.

Please reach out to our customer care team with your order number, and we'll investigate further for you. You can expect a response within 24-48 business hours, though during busy periods, it may take up to 72 hours. Our customer care team operates Monday through Friday (excluding Victorian public holidays) from 9:00 am to 5:00 pm AEST.

AUSTRALIA:
Standard Shipping
Orders over $99: Free
Orders under $99: $9

Express Shipping

Orders over $99: $4
Orders under $99: $12

We ship our orders from warehouse HQ in based in Melbourne, Australia.

After your order has been shipped, you will receive a shipping confirmation email (don't forget to check your junk/spam folder). Please note that with Australia Post shipments, there may occasionally be tracking delays where the first tracking scans may not appear until one day after you've received your tracking information. Rest assured, your package is on its way, and we appreciate your patience as it makes its journey to you.

Underwear Bundle Deal

5 for $99

Bundle any 5 underwear styles for $99 and save 20%

10 for $170

Bundle any 10 underwear styles for $170 and save 32%

(Discount applied automatically & not valid with an other discount)

Bralette Bundle Deal

2 for $60

Bundle any 2 bralette styles for $60 (save 23%)

4 for $109

Bundle any 4 bralette styles for $109 (save 30%)